Change of Mind Returns
“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong item or colour, items that don’t fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 14 days
✔ Return with order number
✔ Item must be unused with all original tags/labels attached
✔ Returns must be made within the country of purchase
✔ Item is not listed as an excluded item as outlined below
Excluded items (for a change of mind return):
✘ Gift Cards
✘ Personalised product
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Exchanges for the item to different product (including a different colour) there is a price difference you may need to pay the difference or receive a partial refund.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method .